Dear Mr. Nicholls: As you know, we recently enlisted the services of your company to auction our house in King George. The auction was successful, and we reached our reserve handily. That this happened in today’s austere real estate market is due in no small part to the impressive efforts of Kelly Strauss. Kelly spent hours and hours working with us to set up the auction with a reasonable reserve, establish an effective advertising campaign, show the house to interested parties, and, last but not least, "work the crowd" during the actual house auction which occurred on 10 July. I’m certain that Kelly was engaged in many other efforts of which we are unaware to help ensure the success of the auction. Of course, he was assisted on the auction day itself by your able colleagues Shields Jones, and your son, John. It should go without saying, but Kelly is the epitome of a great employee. His positive attitude in a stale real estate climate kept our spirits up, and the frequent contact he kept with us made a huge difference in our confidence as the big day approached. We would also like to add that we were impressed with the professionalism of your company on the auction day. All of your fellows were sharply dressed, and the setup was spot-on for a real estate sale. Certainly this also helped our success for a sale at a fair price. Please accept our thanks for a well-done job by your firm, and particularly for a wonderful job by Kelly Strauss. We will always consider all of your folks to be friends.

Sincerely,
Chuck & Carolyn Ellington

— Thanks for a well-done job by your firm.